The technical recommendations for ensuring good quality service when using SI STELLANTIS , relate to 3 aspects : 1. The Internet connection speed used by the garage. 2. The type of computer ( work station ) to be made available to the user ( Sales Advisor , …) 3. The browser / used to access the SI STELLANTIS 1. Internet connection speed used by the garage The response times of the SI STELLANTIS ( Service Box , Diagbox , …) , depend on the Internet connection speed available at the user's workstation ( Sales Advisor , …) for these IS. . How to measure the Internet connection speed 1. Log on to the computer of the user connecting to SI STELLANTIS. 2. Open up a browser session ( Microsoft IE ) 3. Connect to a website that allows you to measure the actual connection speed , for example : www.testadsl.net/test-debit.html 4. Run the test. 5. The results show both the download and upload speeds. Example of results : Interpretation of results/Recommendation Download speed (débit descendant ou download) Upload speed (débit montant ou upload) Less than 1 MB / ed Or Less than 0,2 MB / ed Speed too low to use Service Box properly. Very high risk of disruption and time-out. Internet upgrade required Between: 1 & 3 MB / ed and Between: 0,2 & 0,5 MB / ed Speed could result in inadequate response times when using Service Box. Internet upgrade required More than 3 MB / ed and More than 0,5 MB / ed Speed sufficient to use Service Box with response times approaching STELLANTIS benchmarks. No Internet upgrade required. Note : the overall connection speed required by the garage from its Internet Service Provider ( FAI ) depends on the number of computer workstations and on what they are used for. . The speed available on the SI STELLANTIS user's workstation must be measured when the various workstations at the garage are in nominal use. . It is recommended to take several measurements at different times , to check that the available connection speed is comparable from one measurement to the next. . 2. Type of computer ( work station ) Response times also depend on the type of computer used. . For optimum performance, , the specifications of the user's ( Sales Advisor , …) workstation must be higher than or equal to the following: : Processor frequency ≥ 3. 3 GHz RAM ≥ 8 Go 3. Browser used to access SI STELLANTIS Service Box can be used ( Microsoft Internet Explorer , Mozilla Firefox , Google Chrome ) with most Internet browsers on the market. . However, , at present ( 2018 ) , the system has only been proven to work optimally with : Microsoft Internet Explorer v11. . It is therefore recommended to use , version 11 of this browser . Note : SAGAI ( web ) constitutes , for the moment , an exemption to this recommendation ; the currently usable browser is version IE9 of Internet Explorer. . To access , this SI, we therefore recommend configuring one of the workstations with a IE9 browser. . For information , A study is underway to enable use of SAGAI ( web ) with IE11 as well. . We will keep you informed of the corresponding timeframes. .